At MedResQ, we specialise in providing swift, expert medical assistance for employees working abroad. When a 57-year-old British national suffered a severe heart attack while on assignment in Mozambique, our Medical Emergency Response Plan (MERP) was immediately activated to ensure he received specialist care without delay.
This case highlights the importance of expert medical coordination in remote and medically underserved regions, demonstrating how MedResQ’s rapid intervention, global network, and seamless logistics played a life-saving role in this critical situation.
The Emergency: A Heart Attack in a Remote Location
The patient was working in Mozambique when he began experiencing severe chest pain. He was promptly taken to a local clinic, where doctors diagnosed a heart attack. However, a quick assessment by our medical and operations team confirmed that the facility lacked the necessary cardiology expertise, with no dedicated cardiac specialists or catheterization facility to perform life-saving interventions.
Recognizing the urgent need for specialist treatment, our 24/7 operations team immediately coordinated with the patient, local medical staff, and our client to initiate a high-priority medical evacuation.
The MedResQ Solution: Rapid Medevac & Expert Care
Activating the Medical Emergency Response Plan (MERP)
Given the limited capabilities of the local clinic, MedResQ activated its Medical Emergency Response Plan for Mozambique and arranged for an ICU equipped air ambulance through our trusted provider in South Africa.
Within just two hours, a specialist medical retrieval team was airborne, heading towards Mozambique to retrieve and stabilize the patient. Our experienced medical crew ensured that he remained monitored and stable throughout the transfer, minimizing risks and ensuring the best chance of survival.
Transfer to a Leading Cardiac Center in Johannesburg
The patient was flown to a renowned cardiac center in Johannesburg, where a team of expert cardiologists was on standby to receive him. Due to our pre-existing provider agreements, the entire process was cashless, with all medical expenses covered within our pre-negotiated fee structure.
Life-Saving Treatment & Recovery Support
Upon arrival, the patient underwent an urgent cardiac angioplasty and stenting procedure, a minimally invasive intervention that restored blood flow to the heart. Following the procedure, he was closely monitored for recovery, ensuring no complications arose.
Recognising the need for a comfortable recovery environment, MedResQ arranged for the patient to stay in a hospital hotel, allowing him to rest in a secure, medically supported setting before travel.
Repatriation & Post-Treatment Care
Once doctors confirmed he was fit to fly, our travel coordination team arranged a carefully planned repatriation. To ensure maximum comfort, we secured a lay-flat seat and arranged for additional airport assistance, making his return to the UK as smooth as possible.
Throughout the entire journey, our team provided comprehensive support, ensuring he was never left without guidance or care.
A Well-Coordinated Effort for the Best Possible Outcome
This case underscores the critical role of expert medical assistance in high-risk environments. Without rapid intervention, the outcome could have been significantly worse. The key factors that ensured success were:
✅ Immediate activation of the MedResQ Medical Emergency Response Plan (MERP)
✅ Expert coordination with local and international medical teams
✅ Seamless medevac logistics ensuring rapid patient transfer
✅ Access to world-class medical care at a leading cardiac facility
✅ Cashless transactions within the MedResQ provider network
✅ Comprehensive post-treatment support and a well-planned repatriation
At MedResQ, we understand that medical emergencies can happen anywhere, at any time. Our expertise in international medical assistance, global evacuations, and patient-focused care ensures that employees working overseas receive the best possible treatment—without delays, logistical hurdles, or financial concerns.
Ensuring the Safety & Well-being of Global Workforces
This case is just one example of how MedResQ supports companies and individuals navigating complex medical emergencies abroad. If you want to learn more about how we can help protect your employees while overseas, contact us today to discuss our comprehensive medical assistance solutions.
