Overview of the Situation
A female cruise ship employee in the Mediterranean experienced symptoms suggestive of an upper gastrointestinal bleed, including melena and epigastric pain. She was medically disembarked to a hospital in Malta for investigation and care.
Initial Client Requests
The cruise line’s medical team referred the patient to MedResQ for assistance in managing her condition, including medical disembarkation and subsequent follow-up care.
Escalation and Challenges
After initial discharge from the hospital with gastroprotection medication, the patient experienced acute and severe abdominal pain, prompting a return to the hospital. An ultrasound revealed a 9mm gallstone, necessitating further medical intervention.
Action Plan Implementation
Hospital Transfer
MedResQ coordinated a transfer back to the hospital for further evaluation and management. An ultrasound confirmed the presence of a gallstone, leading to the patient’s readmission.
Surgery and Post-Op Care
The patient underwent an emergency laparoscopic cholecystectomy. The MedResQ medical team, in collaboration with the appointed port agent, closely monitored the patient post-surgery for complications. Once her condition was stable, MedResQ arranged her flights home.
Aftercare
MedResQ provided follow-up support and monitoring in her home country. The patient underwent a post-operative assessment at a private hospital, which was uncomplicated, requiring no further follow-up.
MedResQ’s Response in Action
MedResQ’s proactive management ensured rapid reassessment, timely surgery, and efficient discharge, preventing complications and prolonged admission. The patient’s stability was monitored before travel to avoid in-flight medical issues.
Successful Resolution
The patient successfully underwent surgery and post-operative recovery without complications. MedResQ’s comprehensive care and coordination ensured the patient’s health and comfort were prioritized, resulting in a smooth recovery and safe return to her home country.
